1. Purpose & Scope
This Refund, Cancellation & Subscription Policy (“Policy”) defines the terms and operational conditions governing all financial transactions, one-time fees, recurring subscription plans, renewal cancellations, refund evaluations, failed payment reconciliations, and chargeback disputes conducted on the PharmaStaffX platform (pharmastaffx.com).
PharmaStaffX is an AI-native talent recruitment and career intelligence platform serving both job-seeking professionals (“Candidates”) and hiring organizations (“Employers” or “Recruiters”). This Policy applies universally to all web, mobile, and API interfaces provided by PharmaStaffX.
This Policy must be read in conjunction with our Terms & Conditions and Privacy Policy. By initiating a paid transaction or subscribing to any tier on PharmaStaffX, you acknowledge and accept this Policy in its entirety.
2. Unified Commercial Framework
Unless expressly stated otherwise, the same commercial cancellation principles, refund eligibility criteria, review standards, and processing rules apply equally to both Candidate and Employer transactions.
Core Policy Philosophy:
Platform Protections: PharmaStaffX operates digital, high-availability software-as-a-service infrastructure, third-party AI evaluation engines, and proprietary indexing pipelines. Digital computational resources and network verification costs are expended immediately upon feature provisioning or usage.
User Protections: Every registered user has the right to transparent billing, straightforward self-service cancellation without artificial barriers, prompt investigation of duplicate or erroneous charges, and fair review for technical delivery failures.
3. Payment Gateway & Financial Security
All digital transactions on PharmaStaffX are processed through our authorized payment partner, Razorpay (Razorpay Software Private Limited), a PCI-DSS certified payment aggregator regulated by the Reserve Bank of India (RBI).
Accepted payment methods processed through our authorized payment partner include:
- Unified Payments Interface (UPI) via QR, intent, and auto-debit mandates
- Major Credit and Debit Cards (Visa, MasterCard, RuPay)
- Net Banking across supported Indian financial institutions
- Authorized prepaid instruments and domestic wallets
PharmaStaffX never stores complete credit card numbers, CVV codes, UPI PINs, or banking passwords on its servers. Sensitive payment instruments are tokenized and processed directly by our authorized payment partner in compliance with RBI card-on-file tokenization guidelines.
PharmaStaffX support representatives will NEVER contact you requesting your card PIN, CVV, OTP, UPI PIN, or internet banking password. Do not share these credentials with anyone under any circumstances.
4. Pricing Transparency & Authority
This Policy is an administrative governance framework and does not set or freeze static tier prices. Current prices, quotas, included benefits and promotional offers are those displayed on the applicable PharmaStaffX Pricing Page or Checkout page at the time of purchase.
All prices are stated in Indian Rupees (INR / ₹) unless explicitly stated otherwise. Any government taxes or levies mandated by applicable tax authorities (including Goods and Services Tax / GST where applicable) are calculated server-side and itemized clearly on your invoice.
5. Subscription & Cancellation Model
For recurring plans (such as Candidate Pro or Employer Pro/Ultimate), PharmaStaffX provides a transparent, period-end subscription model:
5.1 Self-Service Cancellation
You may cancel your recurring subscription renewal at any time through your Account Billing dashboard, or by submitting a cancellation request through our official support channels.
5.2 Access Through Current Period End
When you cancel a paid PharmaStaffX subscription, your paid access normally continues until the end of the current billing period (currentPeriodEnd). The subscription will not renew after that date, and your account will move to the applicable Free or Starter/base plan.
5.3 Automatic Base-Tier Transition
At the conclusion of the paid period, your account automatically transitions to the applicable standard base plan: Candidate accounts move to the Free Candidate tier; Employer accounts move to the Starter or applicable base tier. Historical profile data, saved resumes, job archives, and correspondence remain preserved.
5.4 Cancellation Does Not Equal an Automatic Refund
Ordinary mid-cycle cancellation does not automatically result in a refund for unused days. Paid access continues until the end of the applicable billing period.
6. General Refund Position
Paid digital subscriptions and services are generally non-refundable after successful activation or material use, except where an eligible billing, payment, service-delivery or other verified issue is established under this Policy or where applicable law requires otherwise.
7. Eligible Refund & Review Events
A refund or billing adjustment may be considered under this Policy for:
You were billed multiple times for the same transaction, subscription renewal, or credit pack due to a technical glitch or payment gateway retry.
You were charged an amount exceeding the price explicitly presented and confirmed at checkout.
Payment was successfully captured by the payment gateway, but the purchased entitlement failed to provision. Entitlement restoration or fulfillment will normally be attempted before a refund where reasonable.
Purchased entitlements that could not reasonably be restored following a verified material platform-side service-delivery failure that substantially prevented delivery of the purchased service.
A transaction verified as unauthorized or fraudulent, subject to applicable payment-provider, banking, and security review processes.
Any transaction where a refund or remedy is expressly mandated under applicable consumer protection legislation or binding legal requirement.
Note: Entitlement restoration or fulfillment will normally be attempted before a refund where reasonable. Exceptional verified cases outside the above categories may also be evaluated on their merits by PharmaStaffX.
8. Non-Refundable & Ineligible Cases
To maintain commercial sustainability, protect computational resources, and prevent abuse, refunds are generally ineligible in the following circumstances:
- Voluntary Cancellation Without Fault: Voluntary cancellation of an active plan during the billing cycle without platform or payment fault.
- Change of Mind:Buyer’s remorse after activation or material use of the platform features.
- Unused Quotas & Balances: Unused portions of the current billing period, unused AI credits, unused job slots, unassigned team seats, or unused candidate-contact allowances upon billing cycle expiry.
- Materially Consumed Digital Features: Submissions or actions that have already consumed compute or data resources—including completed AI Resume Analyses, AI profile rewrites/tailoring, unlocked candidate views, published job distributions, or started featured listings.
- Employment & Hiring Outcome Dissatisfaction:Failure to receive job interviews, hiring offers, candidate applications, or a desired volume/quality of applicants (see Sections 12 & 13).
- Algorithmic Score Disagreement: Disagreement with a match percentage, ATS compatibility grade, or candidate search ranking alone.
- Complimentary & ₹0 Access: Free tier access, promotional trials, scholarship credits, beta grants, or sandbox/test transactions carrying zero cash value.
- Terms Enforcement:Accounts suspended, restricted, or terminated due to violations of our Terms & Conditions, fraudulent postings, GxP credential falsification, spam, or abusive conduct.
Nothing in this section overrides rights or remedies that cannot lawfully be excluded.
9. Promotional Pricing & Capped Refunds
When a subscription or service is purchased using a coupon code, promotional discount, launch bundle, or seasonal offer, any approved refund is strictly capped at the actual net monetary amount charged to and paid from your payment method.
Example: If a plan with a standard list price (MRP) of ₹999 was purchased during a promotional campaign for ₹599 using a discount coupon, the maximum refundable amount under any circumstance is exactly ₹599. Promotional discounts, waived amounts, coupons, or platform credits have no separate cash value unless explicitly required by law or contract.
10. Request Submission Guidance
Customers may submit a refund or billing review request whenever they reasonably become aware of an eligible issue. PharmaStaffX will assess each request based on the transaction record, payment status, service delivery, entitlement usage, account activity and other relevant evidence.
Delay in reporting may affect the availability of supporting records or third-party payment remedies, but does not by itself determine refund eligibility under this Policy.
11. Refund Request Channels & Review
Refund or billing review requests may be submitted through the PharmaStaffX Contact & Feedback form, by email to billing@pharmastaffx.com or support@pharmastaffx.com, or through another official support/ticket channel made available within the platform.
To help us investigate efficiently, please provide where available:
- Registered account email address
- Full name or registered organization name
- Order ID, transaction ID, or payment gateway reference ID
- Payment date and net amount charged
- Plan or service purchased
- Clear description of the issue encountered
- Supporting screenshot or payment debit confirmation, if relevant
Review & Settlement Timeline:
PharmaStaffX will review refund and billing requests as reasonably practicable after receiving sufficient information to verify the claim.
Once an approved refund is initiated through the applicable payment provider, the time taken for funds to reflect may vary depending on the payment gateway, the issuing bank, UPI/card network, payment method, banking holidays and settlement dependencies.
12. Candidate-Specific Invariants
Candidate tiers (including Free, Pro, and Premium) provide career intelligence, resume analysis, skill benchmarking, and profile presentation tools.
- Paid candidate plans do NOT change your PSX Job Match algorithm, alter recruiter search rankings, or guarantee interview calls, job offers, or employment placement.
- PharmaStaffX is a career technology platform, not an employment agency or staffing broker.
- AI Resume Analyzer outputs and rewrites are algorithmic suggestions. Disagreement with AI feedback does not constitute ground for a refund once tokens or analyses have been consumed.
13. Employer-Specific Invariants
Employer subscriptions (including Starter, Pro, Ultimate, and Enterprise) provide recruitment workflows, job posting slots, candidate discovery tools, and applicant tracking.
- Paid employer plans do NOT alter an organization’s platform Trust Score or bypass mandatory verification requirements (such as PAN, GST, or MCA registration).
- PharmaStaffX does not guarantee applicant volume, candidate responses, interview acceptance, hiring outcomes, or time-to-hire.
- Once a job posting has been published or candidate contact details have been unlocked using view credits, those units are deemed consumed and non-refundable.
14. Plan Changes, Upgrades & Downgrades
Upgrades: Upgrades may take effect after verified payment. Any applicable upgrade amount, adjustment or credit will be displayed at checkout before payment.
Downgrades: An ordinary downgrade normally takes effect at the applicable billing-cycle boundary unless checkout or subscription UI expressly states otherwise. Paid privileges remain active until the end of the current billing cycle.
15. Failed, Pending & Debited Payments
Failed, pending or reversed transactions are handled according to the applicable payment-provider, banking-network and regulatory processes:
If funds were deducted from your account but the payment was marked failed by the gateway, the banking system will auto-reconcile according to standard banking and payment-network procedures.
If payment status is pending, the transaction is awaiting banking confirmation. Entitlements will activate automatically once confirmed by the payment gateway.
Contact PharmaStaffX through an official support channel with the transaction or order reference. PharmaStaffX will verify the payment status and, where appropriate, restore the purchased entitlement or consider an eligible refund.
16. Chargebacks, Disputes & Abuse Prevention
PharmaStaffX values transparent resolution. We encourage users to contact our billing desk or submit a request through our Contact & Feedback channels before raising formal chargebacks with issuing banks or payment gateways.
Where a payment dispute or chargeback is raised, PharmaStaffX may provide relevant transaction, account, entitlement, service-usage and fulfillment records to the payment provider or authorized financial institution as permitted by applicable law and payment-network procedures.
Fraudulent or abusive claims may be reviewed and accounts may be restricted where permitted by our Terms & Conditions and applicable law.
17. Enterprise & Custom B2B Agreements
For enterprise corporate customers, recruitment process outsourcing (RPO) partners, and custom institutional subscribers operating under an executed Master Services Agreement (MSA) or written Statement of Work (SOW):
The express commercial terms, payment schedules, cancellation provisions, and refund covenants of that signed bilateral agreement will supersede this general web policy in the event of any direct conflict.
18. Statutory Rights Safeguard
Nothing in this Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under applicable Indian law, including applicable consumer-protection and payment-system requirements.
19. Frequently Asked Questions (FAQ)
If I cancel today, do I lose access immediately?
No. Ordinary cancellation normally stops future renewal while paid access continues until the end of the current billing period.
Will I get a refund for unused days?
Ordinary mid-cycle cancellation does not automatically create a refund. Your paid access continues through the applicable billing period.
Is there a fixed deadline to request a refund review?
No fixed PharmaStaffX submission deadline is imposed by this Policy. Customers should provide the relevant transaction and issue information so the request can be properly reviewed. Third-party banking/payment remedies may be subject to their own rules.
How do I request a refund or billing review?
Use the Contact & Feedback form, email billing@pharmastaffx.com or support@pharmastaffx.com, or use another official support channel provided by PharmaStaffX.
I was charged twice for the same transaction. What should I do?
Verified duplicate charges may qualify for a refund or billing correction. Contact our support desk with the transaction details for prompt verification and resolution.
Payment was deducted but the plan did not activate.
PharmaStaffX will verify the payment and attempt to restore the entitlement. If the purchased service cannot reasonably be delivered, the matter may be considered for an eligible refund.
I used a promo code. What can be refunded?
Any approved refund is limited to the actual amount paid. Promotional discounts, vouchers, or credits have no cash redemption value.
20. Contact & Billing Support
Refund and billing review requests can be raised through any of our official support channels:
PharmaStaffX
177 Near Saras Chauraha,
NH-21 (Agra-Jaipur Highway),
Bharatpur, Rajasthan - 321001
India
Jurisdiction: Courts situated in Bharatpur, Rajasthan, India have exclusive jurisdiction.